Contact IO is a conference held once a year in Denver, where marketers, call center operators, entrepreneurs, and technology leaders come together to discuss and explore the latest in telecommunications tech. This year the Contact IO took place the second week of September, and Grace was there.

Grace shares everything with us, from the conference experience, set-up, and exhibitor hall organization to the trending topics at the conference and what recommendations you should consider implementing for your law firm’s communications.

And, if you ever answered a phone call from a local number only to realize the call was coming from a call center outside of your state and wonder why it is showing up as a local call, that is the result of a local presence configuration on their telephone system. While it may seem clever, our conversations explore why it is not a good practice for law firms and what you should consider doing instead to increase your answer rate or, even better, getting the leads to call you back.

Resources mentioned in our episode:

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